1. Refund eligibility is not based upon your reason for being unable to attend a class, even if that reason is beyond your control. It is based solely upon the timing of your refund request, as follows:

• If we receive your request at least one week prior to the first day of class, you will receive a full refund, less a $25 service fee.
• If we receive your request less than one week prior to the first day of class, you are not eligible for a refund.
• We do not give credits in lieu of refunds (that is, you cannot apply this payment to another class, whether taught by this teacher or another teacher) unless your class has been cancelled by us, in which case you have a choice between a refund or a credit.

2. Refund requests must be made in writing and sent via email or snail mail. We do not accept refund requests over the phone (please respect this).

• Send requests via email to jane@writingsalons.com. We must receive emailed requests AT LEAST one week prior to the start of class.
• Send requests via snail mail to: 601 Anderson St. SF, CA 94110. Do not mail to a classroom address. Mailed requests must be postmarked at least 10 days prior to the start of class.
• Include your copy of the purchase confirmation and/or receipt that was emailed to you upon registration. If you don’t have that, then include your full name, phone number, email address, name of your class and teacher, and exact amount of payment.

3. If a class is cancelled, we will notify you at least 24 hours prior to the start of class, and you will receive a full refund or credit – your choice.

4. When registering online, you must check a box that says you have read and agree to the “Terms and Conditions” (the refund policy); a link to the refund policy is on the checkout page. If you do not check the box, your registration will not go through. If you check the box, that means you are agreeing to the policy.  If you have questions or concerns about the policy; please call for clarification before, not after, agreeing to it.